Terms and Conditions
About This Service
IRIS AI provides automated phone answering services on behalf of residential apartment communities. These terms apply to people who call a property that uses IRIS AI, people who receive text messages from IRIS AI, people who request a demo call on our website, and property management companies that use the IRIS AI client portal. By doing any of these, you agree to these terms.
Nature of the Service
IRIS AI uses an AI-powered voice assistant to answer calls, resolve common requests, and route information to the appropriate property management staff. Some properties have their own staff answer first, with IRIS AI answering when no one picks up. While the system is designed to be accurate and helpful, it is automated and may not resolve every request. For emergencies or urgent matters, callers are directed to appropriate emergency resources (such as 911) or the property's on-call staff.
SMS Text Messaging Program
For full details on our SMS program, including how consent is collected and what the texts look like, see our dedicated SMS Program Terms page.
Program Description: If you call a property that uses IRIS AI and agree during that call to receive information by text, you will receive one or more text messages containing what you agreed to receive, such as a resident portal or maintenance request link, rent payment link, rental application link, tour booking link or confirmation, unit photos or floor plans, the property's website or manager's email, or a short confirmation that your request was passed to property staff.
Opt-In Method: Consent is collected verbally during a phone call, not through a website form. Before sending a text, the AI assistant asks whether you want it texted to you and sends it only after you clearly say yes. The call recording and transcript serve as our record of consent.
Sending Number: Texts come from the IRIS AI phone number of the property you called.
Message Frequency: Varies based on the requests you make during a call; typically one to a few messages per call.
Message and Data Rates: Message and data rates may apply.
Opt-Out: Reply STOP to any message at any time to opt out of future messages. You will receive one confirmation message after opting out.
Help: Reply HELP to any message, or use the contact information below, for assistance.
No Third-Party Sharing: Mobile opt-in information collected through this program will not be shared with third parties or affiliates for marketing or promotional purposes.
Call Recording
Calls answered by IRIS AI are recorded and transcribed. Recordings and transcripts are made available to the property you called so it can review and follow up on your request, and are used by IRIS AI to provide and improve the service and to document consent for our SMS program as described above.
Website Demo Calls
Our website lets property professionals request a demo call. If you request one, you agree that IRIS AI may place one automated call to the mobile number you enter, using an AI-generated voice. The call is recorded, lasts a few minutes at most, and uses publicly available information from the property website you provide. Agreeing to the demo call is not a condition of buying anything. We do not send marketing texts as part of a demo. We may follow up about IRIS AI by email or by a personal phone call using the contact details you provide, and you can ask us to stop at any time by contacting us.
Property Management Customers
If your company uses IRIS AI for its properties, your signed IRIS AI service agreement (including any order form or amendment) governs the service, fees, billing, and data handling, and controls if it conflicts with these terms. Signing up online does not by itself create a paid subscription; nothing is charged until the agreement is signed and a payment method is connected. Payments are processed by our payment provider, Stripe, and IRIS AI does not store full bank account or card numbers.
Client portal accounts are for the customer's authorized staff only. You are responsible for keeping your login secure, for the accuracy of the property information and staff contact details you provide, and for the activity of users you invite. We may suspend access that we reasonably believe is unauthorized or that puts the service or other customers at risk.
No Guarantee of Outcome
IRIS AI facilitates communication between callers and property management but does not guarantee specific outcomes, including but not limited to apartment availability, application approval, or response times, beyond what is explicitly stated during a call.
Emergencies
IRIS AI is not a substitute for emergency services. In the event of a fire, medical emergency, or immediate danger, callers are instructed to contact 911 directly. IRIS AI and its operators are not responsible for delays or failures in emergency response resulting from use of this automated system.
Limitation of Liability
IRIS AI and its operators are not liable for any indirect, incidental, or consequential damages arising from use of this automated answering service, the SMS program, demo calls, or the client portal, to the fullest extent permitted by law.
Changes to These Terms
These terms may be updated from time to time. Continued use of the service, or continued participation in the SMS program, after changes constitutes acceptance of the updated terms. The "Last updated" date above reflects the most recent revision.
Governing Law
These terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
Contact Us
Questions about these terms, or about our SMS program, can be directed to:
IRIS AI (JMG IRIS AI LLC)
josh@connectiris.com
2800 Caballo Ranch Blvd, Leander, TX 78641