Privacy Policy
Overview
IRIS AI ("we," "us," or "our") provides automated phone answering services for residential apartment communities. This policy explains what information we collect when you call one of our client properties, when you request a demo call on our website, and when your company uses the IRIS AI client portal; how that information is used; and your choices, including for SMS text messages.
Information We Collect
When you call a property that uses IRIS AI
- Your phone number
- Your name, if provided during the call
- A recording and transcript of the call
- Any information you provide related to your request (e.g., unit number, move-in timeline, maintenance issue details, a different number to text or call you back on)
- Call details such as the date, time, and length of the call. At properties where staff answer first, we also record whether staff or IRIS AI answered.
When you request a demo call on our website
- Your name, mobile number, and the property website you enter
- Publicly available information we read from that website to set up the demo
- A recording and transcript of the demo call
When your company uses IRIS AI
- Names, email addresses, and roles of portal users
- Property details and staff contact information you provide so calls and alerts reach the right people (for example, on-call maintenance and staff phone numbers)
- Agreement, signature, and billing records. Bank and card details are collected and stored by our payment provider, Stripe; we only see limited details such as the bank name and last four digits.
How We Use This Information
We use the information collected to:
- Respond to your request during the call
- Send you text messages you agreed to receive during the call (such as a resident portal or application link, or a confirmation that your request was passed along)
- Notify the relevant property staff of your request, including by text, email, or the client portal
- Give the property access to its call recordings, transcripts, and summaries through the client portal
- Place the demo call you requested and follow up with you about IRIS AI
- Set up, bill, and support customer accounts
- Monitor, secure, and improve the accuracy and quality of our service. We may use call data in de-identified, aggregated form that does not identify you, the property, or its residents to improve our AI systems.
How We Share Information
We do not sell or rent your information. No mobile information, including phone numbers or SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes at any time. We do not send marketing or promotional messages unrelated to your original request.
We share information only:
- With the specific property you contacted and its management team
- With service providers that help us run IRIS AI, under confidentiality obligations and only for that purpose: voice AI and telephony providers (such as Retell AI and Twilio), AI model providers, cloud hosting and database providers, email delivery providers, and our payment provider (Stripe)
- When required by law, or to protect the safety of a caller or others in an emergency
SMS Text Messaging Program
Program Description: If you call a property that uses IRIS AI and agree during that call to receive information by text (such as a resident portal or maintenance request link, rent payment link, rental application link, tour booking link or confirmation, unit photos or floor plans, or a confirmation that your request was passed to staff), you will receive one or more text messages containing that information. Texts come from the IRIS AI phone number of the property you called.
How You Opt In: Consent to receive text messages is collected verbally during your phone call. Before sending a text, the AI assistant asks whether you want it texted to you and sends it only after you clearly say yes. This is not a website-based opt-in, and there is no online signup form for this program. The call recording and transcript serve as our record of consent.
Message Frequency: Message frequency varies based on your requests during a call. Most callers receive one to a few messages per call, only in direct response to what they asked for.
Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan.
How to Opt Out: You may opt out of receiving future text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
How to Get Help: Reply HELP to any message for assistance, or contact us directly using the information below.
No Sharing for Marketing: As stated above, your mobile phone number and related opt-in information will never be sold or shared with third parties for marketing or promotional purposes.
See our SMS Program Terms for full details.
Data Retention
Call records, recordings and transcripts are retained for as long as we provide service to the property you called, so the property can review its calls and we can maintain service quality. If a property stops using IRIS AI, its call data is archived: it is no longer available through our client portal, and we keep it securely so service can be restored if the property returns. If the property asks us to delete its data, we make it available for export for thirty days and then delete it, except where we must keep it by law or in routine backups that are overwritten over time. Demo call information is kept as part of our sales records unless you ask us to delete it.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below. Because call data belongs to the property you called, we may need to work with that property to complete your request. You may withdraw consent to receive text messages at any time by replying STOP.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including access controls on the client portal. No system is perfectly secure, but we will notify affected customers without undue delay if we discover unauthorized access to their data.
Contact Us
If you have questions about this policy, how your information is handled, or our SMS program, contact us at:
IRIS AI (JMG IRIS AI LLC)
josh@connectiris.com
2800 Caballo Ranch Blvd, Leander, TX 78641
This policy may be updated from time to time. Continued use of our service after changes constitutes acceptance of the updated policy. The "Last updated" date at the top of this page reflects the most recent revision.