Privacy Policy
Iris AI · Last Updated: August 5th, 2026
Overview
Iris AI ("we," "us," or "our") provides automated phone answering services for residential apartment communities. This policy explains what information we collect when you call one of our client properties, how that information is used, and your rights regarding SMS text messaging communications.
Information We Collect
When you call a property that uses Iris AI, we may collect:
- Your phone number
- Your name, if provided during the call
- The content of your call (recorded and/or transcribed for service quality and accuracy)
- Any information you provide related to your request (e.g., unit number, move-in timeline, maintenance issue details)
How We Use This Information
We use the information collected to:
- Respond to your request during the call
- Send you text messages you request or are informed you will receive (such as a work order link, application link, tour confirmation, or callback confirmation)
- Notify the relevant property management staff of your request
- Improve the accuracy and quality of our automated answering service
How We Do Not Use This Information
We do not sell, rent, or share your information with third parties for their own marketing purposes. No mobile information, including phone numbers or SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes at any time. We do not send marketing or promotional messages unrelated to your original request. We do not share your information outside of the specific property you contacted and its management team, except as required to operate our service (such as with our telephony and messaging service providers) or as required by law.
SMS Text Messaging Program
Program Description: If you call a property that uses Iris AI and request information during that call (such as a maintenance work order link, rental application link, tour confirmation, unit photos, or a callback), you may receive one or more text messages containing that information.
How You Opt In: Consent to receive text messages is collected verbally, during your phone call, at the point you request information that will be sent by text. This is not a website-based opt-in — there is no online signup form for this program. Your verbal request and our confirmation are captured through the call recording and transcript, which serves as our record of consent.
Message Frequency: Message frequency varies based on your requests during a call. Most callers receive one to a few messages per call, only in direct response to what they asked for.
Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan.
How to Opt Out: You may opt out of receiving future text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
How to Get Help: Reply HELP to any message for assistance, or contact us directly using the information below.
No Sharing for Marketing: As stated above, your mobile phone number and related opt-in information will never be sold or shared with third parties for marketing or promotional purposes.
Data Retention
Call recordings and transcripts are retained for 90 days for quality assurance and service improvement purposes, after which they are deleted or anonymized.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below. You may withdraw consent to receive text messages at any time by replying STOP.
Contact Us
If you have questions about this policy, how your information is handled, or our SMS program, contact us at:
josh@connectiris.com
2800 Caballo Ranch Blvd, Leander, TX 78641
This policy may be updated from time to time. Continued use of our service after changes constitutes acceptance of the updated policy. The "Last updated" date at the top of this page reflects the most recent revision.