SMS Program Terms
About This Program
IRIS AI provides automated phone answering services for residential apartment communities. Each client property has its own IRIS AI phone number. When you call a property that uses IRIS AI, our AI assistant may send you a text message from that property's IRIS AI number containing information you asked for during the call.
How Consent Is Collected
Consent to receive text messages is collected verbally, during your inbound phone call to the property. It is not collected through a website form. The process works like this:
- During the call, you ask for something that can be sent by text (for example, a rental application link), or the assistant offers to text it.
- Before sending anything, the assistant asks whether you want it texted to you (for example, "Want me to text that to you?").
- A text is sent only after you clearly say yes, and only with the item you agreed to receive.
- Texts go to the number you are calling from, unless you ask for them to go to a different mobile number.
Calls are recorded and transcribed, and that recording and transcript serve as our record of your consent.
What the Texts Look Like
Texts containing a link or contact information identify the sender as "IRIS AI for [property name]" and end with: "Msg freq varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel." Short confirmation texts are signed with the property's name. STOP and HELP work on every message, whatever its wording.
Types of Messages Sent
Messages are sent only in direct response to what you asked for during a phone call, and may include:
- A resident portal or maintenance request link
- A rent payment link
- A rental application link
- A tour booking link or tour confirmation
- Unit photos, floor plans, or a virtual tour link
- The property's website or the property manager's email address
- A short confirmation that your request was passed to property staff (for example, a maintenance request or callback request)
We do not send messages unrelated to your call, and we do not send marketing or promotional messages through this program. Separately, IRIS AI may text a property's own staff (for example, on-call maintenance) about your request so they can respond. Those staff alerts are internal to the property and are not part of this consumer program.
Message Frequency
Message frequency varies based on your requests during a call. Most callers receive one to a few messages per call.
Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and plan.
How to Opt Out
Reply STOP to any message at any time to opt out of future messages. You will receive one confirmation message after opting out.
How to Get Help
Reply HELP to any message, or contact us at josh@connectiris.com.
No Sharing for Marketing
Mobile information collected through this program, including phone numbers and opt-in status, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Related Policies
For more information, see our full Privacy Policy and Terms and Conditions.
Contact Us
IRIS AI (JMG IRIS AI LLC)
josh@connectiris.com
2800 Caballo Ranch Blvd, Leander, TX 78641