AI receptionist for apartment communities

Every call answered. Even at 2 a.m.

IRIS answers your leasing office line as your property, day and night. It handles leasing and maintenance calls, texts callers the next step, and gets real emergencies to your on-call team.

Get pricing for your property See how it works

Keep your phone number
Live in days
Multiple languages
No per-call fees

Live demo

Hear IRIS answer as your property

Enter your community’s website. IRIS reads your floor plans, pricing, pets and hours, then calls you in about a minute. Ask about a two-bedroom, report a leak, or ask for a person.

3,400+calls answered

62%came outside office hours

1 in 4came on a weekend

1,000+leasing inquiries handled

Calls answered by IRIS for client apartment communities, May–October 2026.

The problem

Most of your calls come when the office is closed.

Across the communities IRIS answers for, nearly two out of three calls came in after hours, and about one in four on a weekend.

That’s a prospect deciding which listing to call next, and a resident with water on the floor at midnight. Voicemail can’t help either of them. IRIS can.

Prospects get answers and an application link while they’re still interested
Residents log maintenance and get the portal link by text
Emergencies reach your on-call tech right away, not the next morning

62%of calls outside office hours

After hours & weekendsOffice hours

How it works

From ring to resolved, in one call.

No new phone number, no app for residents, nothing for your team to learn.

Forward your line

Keep the number residents already dial. Forward it to IRIS all the time, after hours only, or after your team doesn’t pick up.

IRIS answers as your property

It knows your floor plans, pricing, pet policy, hours and procedures, and greets callers with your community’s name.

It handles the request

Answers questions, logs maintenance, books or requests tours, and texts the caller the right link before they hang up.

Your team gets the details

Every call is summarized in your portal with the recording and transcript. Urgent issues reach the right person immediately.

What IRIS handles

The calls your office gets all day, handled.

Leasing inquiries

Floor plans, starting prices, pets, parking, specials. IRIS asks about move-in timing, texts the application, and books a tour or takes a tour request.

Maintenance requests

IRIS sorts routine from urgent, texts residents the work order link, and tells them when to expect a response.

Emergencies

Floods, gas smells, no heat, lockouts in bad weather. IRIS alerts your on-call tech by text, transfers the caller, and sends anyone in danger to 911.

Resident questions

Rent and the resident portal, packages, amenities, trash days, office hours. Answered instantly, with links texted when that’s easier.

Vendors, messages & “a real person”

IRIS takes a clear message, passes it to the right manager, and texts the caller a confirmation so nobody is left wondering.

Callers in their own language

IRIS speaks multiple languages, including Spanish, and switches when the caller does, for leasing and maintenance alike.

Ring my team first

Your team answers first. IRIS catches every call they miss.

Not ready to hand over every call? Your office phones ring first. If nobody picks up in time, IRIS answers, so a busy afternoon or a tour in progress never means a lost lead.

Choose which phones ring and for how long
Staff can mark themselves away on vacation, and come back automatically
See who answered every call: your team or IRIS

A resident calls your numberThe same number on your website and signage

↓

Your team’s phones ringFor the number of seconds you choose

No answer?

IRIS answers as your propertyHandles the call and logs it for your team

Your client portal

See every call. Miss nothing.

Each call lands in your IRIS portal within minutes: who called, what they needed, and what IRIS did about it.

Plain-English summary, recording and full transcript for every call
Emergencies and callback requests flagged for follow-up
Leasing, maintenance and after-hours trends at a glance
Update your hours, holidays, links and on-call contacts yourself

portal.connectiris.com — Calls

Water leaking under kitchen sinkEmergency

Resident reported an active leak. On-call maintenance texted and the caller was transferred. Told to shut the valve under the sink.

Sat 11:42 p.m. · 3 min · Recording & transcript

Two-bedroom availabilityLeasing

Moving in about 6 weeks with one dog. Shared starting prices and pet policy, texted the application link, booked a Tuesday tour.

Sun 8:15 p.m. · 4 min · Application link sent

Gate code not workingResident

Message passed to the office manager for a morning callback. Caller texted a confirmation.

Mon 6:03 a.m. · 2 min · Callback requested

Example calls for illustration.

Compare

More than a message. A resolved call.

How IRIS compares with the ways most offices handle calls today.

	Voicemail	Answering service	IRIS AI
Answers every call, 24/7	No, takes a message	Yes, often after a hold	Yes, on the first ring
Knows your floor plans, prices and policies	No	A short script	Yes, trained on your property
Texts the caller the next step	No	Rarely	Application, portal and tour links
Gets emergencies to your on-call tech	Not until someone checks	Usually	Texts and transfers right away
Recording, transcript and summary of every call	Audio only	Sometimes	Yes, in your portal
Speaks multiple languages	No	Sometimes, for extra cost	Yes, including Spanish
Pricing	Free	Often per minute or per call	One monthly figure, no per-call fees

Get started

Get your quote and a walkthrough.

Tell us about your community. We’ll show you IRIS answering for your property and send one monthly figure in writing.

No cost and no obligation
No setup fee and no per-call charges
Keep your existing phone number
Most properties are live within days

Prefer email? josh@connectiris.com